[Resolved] Oyo Rooms — address of hotel

[Resolved] Oyo Rooms — address of hotel

H Harmesh Garg from Hisar, Haryana Oct 29, 2017

My booking id was tkau 9203 from 23.10.2017 to 27.10.2017 at goa oyo 9282. I faced very inconvenience in locating the hotel kaitan dass as no board was there. It was not oyo room. I had to take help of local persons as oyo captain mr deshmukh could not make understand the location to my taxi driver. Receptionist at the hotel where i was made to stay was not aware of my booking. He could not satisfy me why hotel kaitan dass is not on google map. However stay was comfortable but there was no arrangement of drinking water not to say any other refreshment.. So i had to walk about 1_2 km for eatables. Was this information helpful? No (0) Yes (0)
Dec 1, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 30, 2017 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Oct 30, 2017 OYO Rooms Customer Care's response Dear Harmesh, We again apologise for the trouble. We assure you we'll work on your feedback so that we can remove such hassles from your stay. Hope you give us another chance to host you soon. Regards Team OYO
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Comments

Malhotrahim9

from Mohali, Punjab

Nov 7, 2017

Sir I have to stay in hotel Holiday inn at Chandigarh sector 42. My booking id is #[protected]
The room.was very bad there was smell.
Fan was not working properly. Lighting was not proper .and the food was not at all delicious.the bathrooms was in bad condition and geyser was not working.

OYO Rooms Customer Care's response, Nov 9, 2017

Verified Support

Dear Malhotrahim9,

Our heartfelt apologies for the inconvenience faced by you. We are not able to track your details from the booking id provided by you (#4041630093) and for the same we request you to kindly inbox us your contact no. so that we can assist you.

Regards,
Team OYO