[Resolved] Oyo Rooms — after a modification of date price raised

Normal Sojan

from Ernakulam, Kerala

Dec 17, 2019

Address: Thoppil House, No 9/512, Ernakulam, Kerala, 683101

I have made a booking in oyo on 15th for two nights that is check-in on 16th and check out on 18th my booking id was zcus2834 and my bill amount was rs.1935/-. On 16th i made a modification on my booking like i changed 2 nights to only 1 night. Check-in on 16th and check out on 17th and i got a bill amount of rs 2443/-, on that bill, it's mentioned early check out charge is rs 1421/-. I'm wondering my room charge is only rs 875/- but i got nearly a double amount for a modification. This is my experience, with oyo

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Jan 25, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

OYO Rooms Customer Care's response Hi Guest,

We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our priority. Our concerned team will connect with you at the earliest.

Regards,
Team OYO

Verified Support

Dec 18, 2019

OYO Rooms Customer Care's response Hi, Our team attended the concern diligently and the needful has been communicated. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO