[Resolved]  Oyo Rooms — against ishita hotel, amritsar

Address: Ishita hotel, Amritsar, Amritsar, Punjab

We have so many complaints against oyo and ishita hotel amritsar. The ishita hotel staff and manager behavior and way of taking is really disgusting. We paid to oyo 7384/- for two rooms for 8 person for 25/04/19 to 28/04/19. When we reached at ishita hotel we asked that we have a booking by the name of sachin chawla we reached at 7a. M we know that i. E. Is not a checkin time we just ask them just give us a clock room for our luggage but they refused and told us come at 12:00p. M. We said ok then moved for other place with luggage. Around 12:00 we reached again for checkin and they gave us a room 405 & 406 we just relax in the room for few minutes and reception person came and said that we have to shift another floor because this floor is already booked for another party person we said then why you gave that room to us if it's already booked they just said sorry then we said it's ok but we will see the room before shifting then we'll shift we just reached at the floor to see the room and hotel staff brings our all luggage without our permission. Then we just angry on all the staff members and refused to change the room and manager came and said that if they were not change the room then charge extra for just two little children who less than 5 years. Now next complaint next day we have a function in amritsar we came late night around 2:00a. M and just after 15 minutes light has gone just our two rooms all hotels rooms light is coming we complained that light is not coming in our rooms they checked and said it's major fault in your rooms light. We will see in the morning because our electricion will come in the morning we can't do anything right now so we said what we do now then they said we checked that we have a room or not then they gave only one room to us for 10 person we lied down in the floor whole night next morning we asked that when will our rooms get ready they said it will take long time now we have to get ready for another function then we asked plz provides one another rooms so that we get ready for our function they said we don't have any rooms we just gave a rooms for just you can fresh in that room we said ok now we came late night they not provide 2 rooms we just adjust again in the one room. One thing more first they gave a room without clean we called them so many times they were are coming we are coming they came but at 5p. M. We ask for water but they don't give us. We have so many complaints also which i can't write. At the check out time they charge extra rs. 3360/- for two children which we paid them. Plz tell me if we paid rs. 11000/- for what for this facility which they provide us. One morning my father is not feeling well we ask about some water but they said when room service person will come then he'll give the water then our anger is out of control and shouting on then they gave water. Plz help us in this matter i think we will get get our all 11000/-

Thanks

Geeta (Sister of sachin chawla)