[Resolved]  Oyo Rooms — amount paid twice

Address: Gurgaon, Haryana

Website: Www.oyorooms.com

Hi,

My name is aaquib hasan, yesterday i booked a room oyo 13052, called hotel reception before checkin to confirm they have card machine for payment they said need to make cash paymnet so i tried making paymnet online from oyo app from my icici bank through net banking and payment got deducted from my icici account but dint show up in app got error page. So made payment online. I called oyo 3-4 times today to get my refund spoke to surinder rahul and vaibhav agent cce, he said unable to get to property dealer so he gave me an incorrect email and asked my to send call recording as a prove that i made the paymnet at the hotel by cash of inr1406 as well as by net banking. I got confirmation of net banking payment inr 1406. Sending you a screenshot with netbanking payment prove and call recording of property dealer that i made paymnet online. And all the time they disconnected my calls instead of helping me.
So i need to refund bank to my same icici account as soon as possible.

Thank you
Regards
Aaquib hasan
Registered contact no-[protected]