[Resolved] Oyo Rooms — andaman package id

[Resolved] Oyo Rooms — andaman package id - pkg-rfxl6147

N Nikhil Wangnoo from Delhi, Delhi Dec 4, 2018

Hi, I have paid 25% advance for this package for more than a month and i am yet to get any hotel details or air tickets. I have been following up calling and sending mail reminders also but there is no response. I am highly disappointed with this kind of response and seek immediate refund of advance paid. Every time i call either there is no response or i keep getting false assurance that i will get response on priority. Was this information helpful? No (0) Yes (0)
Jan 5, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Dec 04, 2018 Updated by Nikhil Wangnoo What kind of customer care it is which will take several days to respond on complaint raised. Highly disappointed I would not have chosen Oyo if this is the level of service expected Verified Support Dec 04, 2018 OYO Rooms Customer Care's response Dear Nikhil Wangnoo, This isn't the experience we want for our guests. We'll look into this ASAP for you. Regards, Team OYO. Verified Support Dec 05, 2018 OYO Rooms Customer Care's response Dear Nikhil, We believe our team contacted you and came up with a solution as per your expectations. We do not want our guests to suffer from any inconvenience and for the same we're again extremely sorry. Considering your feedback the relevant team will work on it aggressively and make sure that you do not face the hassle again. Hope you give us another chance to host you. Regards, Team OYO
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