[Resolved] Oyo Rooms — asking for extra charge for using kitchen

Soumendra Mallick

from New Delhi, Delhi

May 1, 2019

Address: Gautam Buddh Nagar, Uttar Pradesh

We have booked oyo 11495, mehta guest house at noida sector-105 from 27th april-4th may under the facility of kitchen. We had clarified before booking that we can cook here and non-veg cooking is also allowed. But after 2-3 days of staying here and cooking, suddenly the owner of the guest house said that if we have to use kitchen, we have to pay extra 200 per day for gas. We had told him that our booking includes kitchen also.. But he didn't accept the fact and continued to ask about the money. We had also called at oyo but nothing is resolved.
Kindly look after it.
Booking id : dbso7269
Booking in the name of : somnath mallick

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Jun 7, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

May 01, 2019

Updated by Soumendra Mallick In any case you want to connect with us or give any response you can mail in this id : [protected]@gmail.com

Verified Support

May 03, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest We'll get this checked for you.

Regards,
Team OYO.

Verified Support

May 03, 2019

OYO Rooms Customer Care's response Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call.

Regards,
Team OYO.

Verified Support

May 06, 2019

OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the info over email. Kindly acknowledge, We again apologies for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.