[Resolved] Oyo Rooms — awaiting for refund.

[Resolved] Oyo Rooms — awaiting for refund.

N niharika pamu from Hosanagara, Karnataka Jan 31, 2019

I have booked a dubai trip(PKG-DLIX5678) for my parents but due to some reasons i had to cancel it. I was promosed 100% refund within 15 days on 15th jan 2019. Now if i call them they tell me that my refund has been done but i havent got any amount credited to my credit card. I asked them the transaction reference number but they havent provided any yet. Total amount is 62000 and it is so frustrating to deal with these people on phone. Either they put your call on hold or the guy with whom initiated the process will be on leave. Very poor customer service response. Was this information helpful? No (0) Yes (0)
Mar 9, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 02, 2019 OYO Rooms Customer Care's response We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Regards, Team OYO Feb 04, 2019 Updated by niharika pamu Yes now you guys call me and tell me that i have to wait for 14 more days to get my refund back. I never expected such a negligence from your end. I dont know how r u guys even justifying it. I would definetely not recommened anyone to book anything from OYO. Just a fraud company and fraud service executives.
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niharika pamu

from Hosanagara, Karnataka

Feb 4, 2019

Yes now you guys call me and tell me that i have to wait for 14 more days to get my refund back. I never expected such a negligence from your end. I dont know how r u guys even justifying it.

I would definetely not recommened anyone to book anything from OYO. Just a fraud company and fraud service executives.