[Resolved]  Oyo Rooms — bad behaviour of reception staff

Address: HAMARA HOTEL, KUTTANELLUR, Thrissur, Kerala

I've booked a room at hamara hotel, kuttanellur, thrissur around midnight of 04/05/2019 and got an sms message that my room booking is confirmed. I was travelling all the way from calicut to trivandrum and thought i will take rest and proceed further in the morning. So i stopped to book oyo 30272 hamara hotel at kuttanellur, thrissur.
I've made a similar booking exactly 8 days ago around the same time and i stayed there and it was pleseant. It was the same guy who was at the reception then. It was based on this experience that i've made another booking and this guy (He introduced himself as mr jeslio) said early check inis not allowed. I conveyed to him that ive stayed here last week exactly at the same late hour and i was allowed a room then and said u can verify the records with them. Though i expected him to assist me and find me a solution he instantaneously said i was lying. That was the shocking bit of the whole incident. How can anyone in a hospitality industry call a customer a liar without checking the facts??? I showed him the sms i got then and he was still arguing. He said in order to allow early check in i need to pay around 2400 for a room that i had booked for 1160. I thanked god that i din't bring my family here to suffer this insult at 12:15 am after a long drive and all i wanted was a little bit of rest. Consider this as a cautionary warning... Do not think about staying here unless you want to be humiliated...