[Resolved]  Oyo Rooms — bad customer support experience

I was a regular oyo customer since 2015 but not any more. Reason : your customer support and management.

We planned a bike trip to lonavala with cousins and spent the entire day traveling on the bike. I fell ill and we had to drop the plan and come back 30km to your oyo room.

We were finally relieved so we could rest after a long tiring day. And then the trouble starts. We just got freshened up when we got a message that the oyo room which we occupied and settled was cancelled!!

How? Who? Why? When? Seriously no one has any clue. Since we have already occupied the property and ordered for food we thought it might be a system error and ignored it.

We were about to have dinner and we hear a knock on the door. Alas! Here comes the bad news train. We were asked to vacate the hotel. It was 9:40 pm when we checked in. Obviously because this was not part of the plan and we had an emergency!!

We tried to explain the situation to them. No empathy at all. They inturn shout at us 😂 i work in the support industry and but gave a resolution like this not has the audacity to not show any empathy but shout back at the customer.

Here i am sick and tired to hell and typing in a complaint. You can imagine the torture they gave us. Worst experience i ever had in my life. We did not vacate the room after speaking to 3 different ppl on phone, who shouted back at us when we were frustrated and shouted at them. Finallu we agreed to move to another property and still we do not have any booking and remain in the same property. I am not sure when another person will call or knock our door asking us to vacate. What safety should a woman feel if she books an oyo room!