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[Resolved]  Oyo Rooms — bad experience at oyo

Address: New Delhi, Delhi, 110059
Website: Oyo

Hi this is a complaint regarding booking id pwvm8247.
I checked in at oyo shuhul homes and had a very bad experience as whatever i wanted to order was not there even if it was in the menu
Wi-fi not working very expensive cabs provided
It was stated that the room i booked had valley view which was a big lie as not even one room had valley view.
As the trip was in srinagar (Kashmir) which is a cold place and hot water was not available.
A very bad experience with oyo
I guess this is the last time i use oyo..
+1 photos
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Jan 7, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2018
OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO
Verified Support
Dec 06, 2018
OYO Rooms Customer Care's response Dear Guest,

We contacted you regarding this and shared the details, We'll work on your feedback so that such instances do not occur again. We again apologise for the trouble and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO
 
2 Comments

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Comments

I am complaining about oyo Flagship 17390 aaram Indore.

Just do know why they are in hospitality business. Wardrobe was infested with termites, level of room service was zero, Geyser was malfunctioning, bathrooms were dirty.

stay period 23.11.2018 to 25.11.2018
Reply
OYO Rooms Customer Care's response, Dec 6, 2018
Verified Support
Dear Guest,

We contacted you regarding this and shared the details, We'll work on your feedback so that such instances do not occur again. We again apologise for the trouble and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO
I have very bad experience with OYO, misbehave by OYO staff with my family on poor service very fathetic room conditions, no gyger, no curtains on windows, no privacy, only one ac remote for 3 air conditioner, no ground support or attended at residents property, escalated to cluster head given me written communication on 100% refund but not they changed their statements and stuck on 20% refund because of staff misbehave, very poor services not acceptable. All profs available on request.

Reply
OYO Rooms Customer Care's response, Jan 17, 2019
Verified Support
Dear Guest, We are extremely sorry for the disappointing experience. Please share your booking ID details we'll get this checked for you.

Regards
Team OYO

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