[Resolved]  Oyo Rooms — bad experience of booking hotels

Address: Haridwar, Uttarakhand, 249403

My experience is bad with oyo just because of its booking services and the hotels they alot.

The first thing happened with me is at mathura when i booked a hotel and the staff denied checkinn by saying low fare. I can't give you my room at this price. You better call oyo and ask for transfer.
That time my friends and i was so tired but i got transfer and walked all the way to new hotel which was 1 km from there.

Next happened in shimla. I went to a hotel by checking it into oyo and asked for room. The reception said there is no room. Oyo has already given overbooking.
The hotel kapital it was.

Next happened at manali. I booked ambika residency (Gnip908) i drove a bike from shimla to there and when i reached. There was no. One at reception. And when he came asked for booking he said there was no booking by your name. I let him see in the app and then he said sorry sir we have no room you can contact oyo and asked for transfer.
Even they have not that etiquette that they should even ask for water.
Again i was travelling so long and what oyo want to give me a transfer to a hotel which was 2.1 km far from there.

So finally i rejected my room booking.

This is how the oyo is making me unsatisfied everytime.

Even though my every booking as been done from oyo only.. I have even taken gold membership. And i am also an advocate customer.

So not happy with oyo day by day.

Thank you

Regards
Shivam panchola
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May 9, 2019
Complaint marked as Resolved 
Company didn't done anything yet.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2019
OYO Rooms Customer Care's response
Hello Guest,

We never want any dissatisfactory experience for any of our guest. Please share the booking ID/contact number with us. We'll get this checked for you.

Regards,
Team OYO.
 
1 Comment

Comments

My booking id

Booking GNIP9081 at OYO 17099 Ambika Residency.
*Check-in:* 23rd Apr, 12 pm onwards
*Check-out:* 24th Apr till 11 am
*No. of rooms:* 1 Deluxe (3X) Room
*No. of guest(s):* 2 Adults
*Hotel name:* Ambika Residency
*Hotel address:* Ambika Residency, Hadimba Road, Manali

Contact no.
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