Hi,
My booking ID is HWPZ5743. I booked a room for 19/02/19 to 20/02/19 in Alwar. When I did booking your Guest Experience Manager (Ms Deepa_559187) booked a room in Alwar and the property name was OYO 1988 Hotel Galaxy. When my friend went at the hotel first of all she was denied with the booking as the guy at reception told that there is no tie up with OYO and I can't provide room. When I personally contacted the hotel then after having long conversation with the hotel guy the room was alloted to my friend. Also when my friend ordered for dinner (rice and dal) she along with her friend just had few spoons of food and after few minutes both of them started vomiting in the hotel as the hotel provided them stale food to them which resulted in illness of my friends. This is a serious issue with the food and service which I've faced second time with OYO. If you don't have the tie up up or giving some extra discount to your priviledge customers why the hotel people are refusing on the booking. That is not the matter of the customers who should face all these things. Moreover, when I called the customer care today I.e. 20/02/19, I spoke to your Guest Experience Manager (Ms. Dolly) regarding the feedback she kept my phone on hold for 10 minutes telling me that I'm keeping your phone on hold for 2 minutes so that she can transfer the call to her senior.
Kindly take this issue seriously and need a call from higher authority.
My contact no is [protected].
Regards,
Dushyant Arya Was this information helpful? | 
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