[Resolved]  Oyo Rooms — Bedbugs and checked out early NO REFUND

My room ended up having bed bugs so I checked out early. My deposit was not refunded and I was not refunded money for the nights that I did not stay. Confirmation # HGGWP1213259 My stay was from 11/6-11/8
I even previewed the rooms to make sure the rooms were room clean and as advertised. Mine was not.. I should have known better then to stay it was a run down room with toilet paper wrappers plugging holes, a dirty floor, broken counter top holing the sink I had to plug in the lamps so that they would work. but the bed was so old I could feel the springs. But the bed bug were the last bites were my final.
I went up overnight desk because that is all that is open at this time, even though this is 10:30 am ask what he, the manger/owner would like to do. he shrugged his shoulders said he would call the pest control. I asked what about me. He didn't respond. I asked for another room because I had another night, he told me he didn't want to spread them. I asked for black bags because I didn't want them in my car as I traveled home where I could treat them. I also asked for a refund he told me that he would refund my deposit; Which I have yet to receive. He also stated that I needed to contact the company that I made the reservation with, when I did that they told me it was a service issue and i had to contact OYO because they already had they money. Every time I contact OYO I get hung up on, or I no understand you.
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Dec 18, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2021
OYO Rooms Customer Care's response
Hi, we are here to help. Kindly share the registered email id and the contact number so that we could get in touch with you. ~Joy
Nov 16, 2021
Updated by ktt_vander
registered email id was [protected]@icloud.com. and his number[protected].
My contact number is[protected] I am the one that stayed in the room
Verified Support
Nov 16, 2021
OYO Rooms Customer Care's response
Hi, thank you for sharing the needful details. We will resolve the issue at the earliest. ~Joy
 
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