My room ended up having bed bugs so I checked out early. My deposit was not refunded and I was not refunded money for the nights that I did not stay. Confirmation # HGGWP1213259 My stay was from 11/6-11/8
I even previewed the rooms to make sure the rooms were room clean and as advertised. Mine was not.. I should have known better then to stay it was a run down room with toilet paper wrappers plugging holes, a dirty floor, broken counter top holing the sink I had to plug in the lamps so that they would work. but the bed was so old I could feel the springs. But the bed bug were the last bites were my final.
I went up overnight desk because that is all that is open at this time, even though this is 10:30 am ask what he, the manger/owner would like to do. he shrugged his shoulders said he would call the pest control. I asked what about me. He didn't respond. I asked for another room because I had another night, he told me he didn't want to spread them. I asked for black bags because I didn't want them in my car as I traveled home where I could treat them. I also asked for a refund he told me that he would refund my deposit; Which I have yet to receive. He also stated that I needed to contact the company that I made the reservation with, when I did that they told me it was a service issue and i had to contact OYO because they already had they money. Every time I contact OYO I get hung up on, or I no understand you. Was this information helpful? |
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