[Resolved]  Oyo Rooms — booked hotel through app but denied entry by hotelier

Address: 560092

I booked a room at capital o 6958 the vijay park in chennai however the receptionist did not allowed check in stating technical error and no entry for booking via oyo. Furthur on talking to customer care and hotel reception came to know oyo need to pay rs.9 lakhs to the hotel which was pending. Why will guest suffer on oyo and hotel issue. I booked it 10 days in advance it becomes the duty of hotel and oyo to update that we will not be allowed entry. Who will be the sufferer ultimately the guest. Oyo are cheaters, they don't pay to hotel and hotel don't allow entry.in necessarily we had to book cab from airport to the hotel and then search another hotel. Very much irritated. Such scenario are frequent with oyo. Oyo is a fraudster.
Was this information helpful?
No (0)
Yes (0)
May 16, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2019
OYO Rooms Customer Care's response
Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please DM us along with the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6587
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information