[Resolved] Oyo Rooms — booked hotel through app but denied entry by hotelier
I
ISU MITTAL
from Bengaluru, Karnataka
Apr 13, 2019
Address: 560092
I booked a room at capital o 6958 the vijay park in chennai however the receptionist did not allowed check in stating technical error and no entry for booking via oyo. Furthur on talking to customer care and hotel reception came to know oyo need to pay rs.9 lakhs to the hotel which was pending. Why will guest suffer on oyo and hotel issue. I booked it 10 days in advance it becomes the duty of hotel and oyo to update that we will not be allowed entry. Who will be the sufferer ultimately the guest. Oyo are cheaters, they don't pay to hotel and hotel don't allow entry.in necessarily we had to book cab from airport to the hotel and then search another hotel. Very much irritated. Such scenario are frequent with oyo. Oyo is a fraudster.
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May 16, 2019
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2019
OYO Rooms Customer Care's response Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please DM us along with the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
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