[Resolved]  Oyo Rooms — booked iyo rooms and and when try to check in at midnight no rooms left

I have booked an oyo (Booking id - tsex3715, oyo 30721 hotel wow) at bhopal from 16th to 18th and got the confirmation.
We had booked a single room for 3 people.
We reached bhopal at 2am and when i tried reaching to hotel by phone and they were not answering.
Then i contacted oyo customer care and they guided us directly to the hotel.
We took a cab and and reached there by 3am and when we tried to check in, the receptionist told that there is no room left for you to stay. We shiw him the booking details and all and he told that it is like that here.
They told us to book room in another hotel.
We argued with him, but the final result was the same.
Contacted the customer care again and they also told us to book another room.
Since we were 3 and 1 was a girl and the time was 3 am, we booked another room through call. (Booking id - deil3956, oyo26783 hitel avantika)
Then we took cab and when we reached there, the hotel was locked from inside and after shouting for around 15 minutes 1 guy came and opened the door.
They asked us about the booking details.
We had booked 2 rooms for 3 people for 2 days at around 3000.
But the hotel guy told they wont give the room for any money less than 4000.
Since the time was 4am and we all were tired (Coming from chennai by train) we tried to bargain and finally they gave it to us for 3500.
The bill was of some other hotel name.
Now coming to rooms, it was not properly cleaned. They didn't supplied packaed water.
Didnt had ac remote for the 1st day.
Gave 1 remote for 2 rooms on the second day.
Like this the experice with oyo was very much terrific.
You are advertising in your website like "100 percentage. Fully controlled by oyo".
What are you actually controlling in this.?
What can you do stop this.??
What if i have maid the payments online and they were no rooms left to check in.??
What
How can we now trust in oyo bookings.?
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Dec 28, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2019
OYO Rooms Customer Care's response
Hi Guest,

We apologize for your aggravation. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards,
Team OYO
 
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