[Resolved] Oyo Rooms — booked my room for the property where is no room available from last 4 days

Lovemesh Jainani

from Jaipur, Rajasthan

Jan 12, 2019

Address: Jaipur, Rajasthan, 302021

Website: OYO rooms

Hello sir,
Last night[protected] i have booked a room from oyo whose booking i'd is lqei9607, but when i have arrived at property and talked to property owner then he said that there is no room available since 9th jan.
And after when i talked to oyo room assistant vibhor shingh he said that he can shift me to other nearby hotel. I don't know why he is doing that if there no room available. Due to oyo services i have suffered whole night.
In refund they have revert my money and 500 as apology. Is this justice from oyo side. Is this the only thing they can do to justify their services.
Please look into this asap.
Thanks
Lovemesh jainani

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Feb 23, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Jan 16, 2019

OYO Rooms Customer Care's response Dear Guest,

Our team contacted you regarding this and worked on the issues highlighted. We again apologise for the experience you had to go through. We'll ensure a smooth stay for you in the future. Let us know if you need any further assistance.

Regards,
Team OYO