[Resolved]  Oyo Rooms — booked room by oyo but check-in denied at the hotel at night 1 o'clock

Address: Mumbai City, Maharashtra, 411027

I have booked a room at kf residency in bkc complex, mumbai on 13th november, 2019 via oyo portal.

I also informed the hotel that i will be checking in at night around 12. The hotel staff told no problem. But once i reached there with my wife, he denied check-in saying that when you booked with oyo, late check-in is not allowed. But this he didnot tell on the phone when i called him on phone. Nevertheless, i have to roam whole mumbai in middle of the night with my wife alone to search for another property. This is how things are working in this country. Even the hotel staff didnt take the note that i am alone with my wife in the middle of night.

I called oyo also at that time, but they didnot respond properly and disconnected my call.