[Resolved] Oyo Rooms — booking (aa5178), escalated hotel - oyo 8760 hotel arma residency

msha5130

from Bengaluru, Karnataka

Dec 4, 2018

Address: Mumbai City, Maharashtra, 400072

Website: www.oyorooms.com

Hi,
I booked the Arma residency, and they have given us the different room, too small, very very ordinery. whatever shown in picture, it was not given and when i raised a concern with OYO team on last 21st october, they replied me with below mail: committed me to return few amounts, after couple of followup/call, till now they did not do it and always bluff with same email format and contents. below is their first reply:

Hi Mukut,

Greetings from OYO!

We have worked on the concern you have faced, you will get the refund of 763 INR with in 7-14 working days.

If you have a further issue kindly contact us on our helpline [protected].

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.

Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.

Your feedback is extremely important for us.

Warm Regards,
Dimple Gautam
Guest Experience Manager
OYO

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Jan 13, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

OYO Rooms Customer Care's response Hi, sorry to know this. Please help us with your Booking ID so that we could get this check for you.

Regards,
Team OYO

Dec 06, 2018

Updated by msha5130 OYO TEAM,
How much shameless you guys are as well how much practice you do to bluff with customers?? My booking I'd, AEIH5178. you will get all the details including your false nd bluffing commitment to me in our couple of email communications. However as I see Arma residency is not tieing up now with you and they hv changed their vendors. Hope instead of cheating customers with false commitment, you should stop your shop or try to practice a bit loya nd genuine.

Verified Support

Dec 08, 2018

OYO Rooms Customer Care's response We will get this checked for you.

Regards,
Team OYO

Verified Support

Dec 10, 2018

OYO Rooms Customer Care's response Dear Guest,

We believe our team contacted you and came up with a solution as per your expectations. We do not want our guests to suffer from any inconvenience and for the same we're again extremely sorry. Considering your feedback the relevant team will work on it aggressively and make sure that you do not face the hassle again. Hope you give us another chance to host you.

Regards,
Team OYO