[Resolved] Oyo Rooms — booking cancelled without information

Deepak2685

from Mumbai, Maharashtra

Apr 23, 2019

Address: Kalkaaji, New Delhi., New Delhi, Delhi, 226002

Please refer my booking ID. KOCY0165. This booking was cancelled by OYO without prior information to me and I were to face a lot of problems in early morning at 5:00 A.M. I want to know, why my booking was cancelled without information to me.

Then I booked a OYO room in kamal palace (OYO 290). The bed sheets and quilts were having blood stains on them and hairs were also visible on bed sheet and pillow. Rooms were so dirty. There was no wash basin in wash rooms. It was really a worst experience. I want to ask you, don't you visit the actual property site before giving registration. Who is responsible for such a bad experience. What action you will take against such property owners/operational staff.

Pics are attached for your kind reference.

Expecting early reply from your end.

+6 photos

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May 31, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response We are extremely sorry for the disappointing experience. Our relevant team will get in touch and help you with the best possible solution.

Regards
Team OYO

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dk