[Resolved]  Oyo Rooms — Booking denied & refund not provided.

Address: Newtown Kolkata
Website: oyo rooms

Booked 2 rooms for 4 people in OYO Amar Raj Palace. After reaching at the property they denied stay saying amount is low we can't give room for that amount also that booking was created by OYO staff over oyo helpline after denied entry at first hotel, they assured this time saying it won't happen again I'll book for you but same. After reaching and asking to cancel and refund my money they said it will be refunded in 7-14 days and sent email for resolution but I didn't get any refund till now.

Booking Id's :
C5H70693
B4YH8359
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Jul 20, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2022
OYO Rooms Customer Care's response
Hi Saurabh, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team OYO
Jul 20, 2022
Updated by Saurabh_18
Issue Resolved
 
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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