[Resolved] Oyo Rooms — booking is on hold

[Resolved] Oyo Rooms — booking is on hold

N Nileshkhandelwal00 from Gurgaon, Haryana Feb 12, 2019

Hi, This is for booking ID:ZXEH6372 which on hold from OYO, Case ID:13062162, this happened on 11th Feb 2019 At the time of booking it was showing me 6561 RS to book the property and after that i paid that amount and i received a mail which says that my booking is on hold due to partial Payment but i have screenshot of before booking and after payment. On this issue OYO Guest Experience Manager Said "sorry sir we can not do anything" +2 photos Was this information helpful? No (2) Yes (2)
Mar 23, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 14, 2019 OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience occurred. Our relevant team will get in touch and assist you shortly. Regards Team OYO Feb 15, 2019 Updated by Nileshkhandelwal00 Still I am not getting the response. Verified Support Feb 15, 2019 OYO Rooms Customer Care's response We're working on the concern raised. Please allow us some time and we will update you on this at the earliest. Regards Team OYO Verified Support Feb 18, 2019 OYO Rooms Customer Care's response We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance. Apr 09, 2019 Updated by Nileshkhandelwal00 My issue still not solved Apr 09, 2019 Updated by Nileshkhandelwal00 Oyo Spoiled my Vacation and they are not accepting their mistakes and try to put on me, which is totally wrong.
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Nileshkhandelwal00

from Gurgaon, Haryana

Feb 14, 2019

Hi,

First of all these you have provided nothing kind of help in this issue, i have made booking, and i have the showing amount, it was prepaid property i can not change the amount or pay some kind of advance payment, so i want the same booking to be confirmed in the paid amount.It was not my mistake that i it is showing me different amount and it was confirmed that your prices are dynamic.

This happened to me twice, first time I do not have proof with property name but now i have attached the screen shot of the same.

Last case id: 12894520
Current case ID: 13062162

I want my Booking to confirmed in any how situation because if it was system error then the compensation must bear by OYO only customer has nothing to with that error.