| Address: Gurgaon, Haryana | | Website: www.oyorooms.com |
OYO 10957 Home was promised an confirmed to deliver the following services after receipt of full payment.
The facility was supposed to have an AC, Geyser, and other basic amenities.
Unfortunately the property does not have a a working AC, geyser or even basic light in the bathroom. .
On top of it the window glass is broken, which welcomed the guests with hot air in the afternoon and swarm of mosquitoes since evening.
This is turning out to be a horror story considering my complaint is not even being entertained by guests relationship manager. In the duration from 6 pm to 7 pm on 26th Nov 2018, I have already been disconnected from the call for 5 times. The last 3 times I called, I have recorded the calls for the purpose on any future disagreements. I will be happy to share the audio files with you if requested.
Not once have i got anyone to provide me any remedy or any alternate arrangements that can be made to accommodate my senior citizen parents and uncle& aunt who are now stuck in the OYO property.
Needless to hide the fact that this has ruined my 3 years of experience with OYO.
I am on hold by OYO relationship manager as he gets with the back end team to resolve this issue. The call has already crossed a 20 min mark of which 16+ min has been hold time.
This is when apparently I have some membership of OYO that I had bought couple of months back.
Truly disappointed !! Was this information helpful? | 
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