[Resolved] Oyo Rooms — cancellation charges

IBA Projects

from Delhi, Delhi

Apr 22, 2019

Address: Delhi, 110092

Actually i have booked two rooms with this "LDRG7612" ID but when i reached hotel they said it is over booked by OYO and they have refused to give rooms, I called up OYO customer care and they helped me to book another hotel...

I need to understand why are you charging cancellation from me when the booking has been cancelled from you side and i have been troubled by going here and there to search the hotel ...

rather i have given a hotel which was more than seven km far from the booked one... it was a trouble for me and even then oyo is charging cancellation fee from me... I could not understand and have complaint regarding this...

thanx and regards

Deepak Sharma
[protected]

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May 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response We believe our relevant team contacted and communicated the needful. Take this inconvenience as an exception. We assure you a hassle-free stay in the future. Feel free to let us know if you need any further assistance.
Regards
Team OYO