| Website: uk.hotels.com/ho742521632/?as-srs-report=HomePage%7CAutoS%7CHOTEL%7Coyo%206478%7C0%7C0%7C0%7C1%7C1%7 |
Dear sir/madam,
I booked a room in oyo 6478 green land hotel in ahmedabad for 7 nights, from 29th april to 6th may, via hotels.com. My booking id is:[protected].
Upon my arrival at the hotel past midnight on 29th/30th april, the staff told me that they were unable to accommodate any foreign guest due to the form c issue (As per my poor hindi). My booking voucher states, 'your booking is guaranteed and all paid for. There’s no need to call us - it’s booked!'
Your staff were so kind that they allowed me to stay only for a night. They promised to look for a room in another oyo hotel on my behalf. They are waiting for a call from your company at the moment. I am totally unprepared due to this mishap.
Incidentally, the room that i have been offered has many cockroaches, the towel provided is dirty and dusty, and the bedsheet looked unhygienic. As per your purported statement, complimentary 'continental' breakfast is provided, but the one i was provided with was poha, a sandwich and a cup of chai. The indian food is absolutely okay for me, but please do not misguide your prospective guests with false information.
Please do respond to my query with immediate effect.
Kind regards,
Yutaka sato (Japan) Was this information helpful? | 
Thank you for your prompt response to my query. I appreciate the effort that you and the receptionists of OYO 6478 Hotel Green Land made in finding an alternative accommodation for me. The room which I have been offered in Rajdeep Inn is spacious enough for work and cosy, too. I am also pleased with the follow-up phone call that you gave me this evening.
Kind regards,
Yutaka
We're glad that you're happy with the assistance provided. Thanks for the shout out, this is what keeps us going and motivates us to work harder. We will surely pass on the kudos and we look forward to hosting you again.
Team OYO