[Resolved] Oyo Rooms — catch flame during stay

Aarif Asraf

from Mumbai, Maharashtra

Feb 18, 2019

Address: 400072

Hi,
I had the worst experience of my life with my booking id: vuib0726 at oyo 17165 flagship ace residency. Krishanlal marwah marg, ashok nagar society, udyan complex, marol, andheri east mumbai india 400072. Your company almost killed us. I hope your guys are aware what had happened last night.
Just wanted to ask how does your company list up hotels which does not safety measurements. Isn't your company resking up customers life.
The worst thing is that the management flew off from the hotel without even informing the customers to run for there life.
I need to have an valid explanation for this withing next two days. Waiting to hear from your side.

Regards,
Mohmmad asraf
Email id: kotwal. [protected]@gmail.com
Mobile: [protected]
Didwana, rajasthan.

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Mar 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

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Comments

Bhivisha Khandelwal

from Jaipur, Rajasthan

Feb 19, 2019

I accidentally made 2 accounts in oyo app with same name and email id but different mobile number, can you please delete the account with mobile number ending *******996

OYO Rooms Customer Care's response, Feb 20, 2019

Verified Support

Dear Guest, We would request you to please share your email ID along with the contact details so that we can get the needful done for you.

Regards
Team OYO