[Resolved] Oyo Rooms — changing the policy and not informing me

b.annie05

from Delhi, Delhi

Apr 23, 2019

Address: B-303 MAHALAXMI CGHS, Sector - 2, Plot no. 4, Dwarka, New Delhi, Delhi, 110075

I had booked oyo in pondicherry for the month of may for 7days
I had done the booking on february, at that time it was shown couple friendly
But recently when i checked it was not couple friendly anymore and they didn't get even inform us
If we wouldn't have looked we would not have been able to get a place to stay when we visit

They do give full refund but the prices of everything has increased since only 15 days are left for our visit

So we want the compensation along with full refund
Atleast 75% more of compensation money since that is how much prices have increased

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May 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

OYO Rooms Customer Care's response Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please DM us along with the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk

Apr 25, 2019

Updated by b.annie05 i messaged you guys no response still

Verified Support

Apr 27, 2019

OYO Rooms Customer Care's response Please help us with the booking id here for assistance.

Regards
Team OYO

Apr 27, 2019

Updated by b.annie05 Booking id- LKIG8915

Apr 27, 2019

Updated by b.annie05 Booking id- LKIG8915

Apr 28, 2019

Updated by b.annie05 can you please call me and solve this issue soon

May 01, 2019