[Resolved] Oyo Rooms — charged without booking

Himanshu Sharda

from Ludhiana, Punjab

Mar 11, 2019

Address: 143001

I booked a room at hotel kava yamunanagar from oyo app on 8th march to 11th march 2019. My booking id is yfer7513, total payment deducted from my account is rs 2841/-. But when i reached hotel they told me that they have no tie up with oyo so my booking is not confirmed. If they have no tie with oyo how oyo app booked room with this hotel. I have called many time on customer care number but no reply. Kindly resolve my issue as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Apr 15, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Mar 14, 2019

OYO Rooms Customer Care's response Our team had a word with you and hope we were able to help you. We apologize again for the unease and hope to serve you in the future.