[Resolved]  Oyo Rooms — cheated on dubai package

Website: Oyo total holidays

The seller of the Dubai package told us that the flight to Dubai is a connecting flight and it will halt for some time in Amritsar.

1 day before we got to know that we’ll have to change the flight from Amritsar i.e., we first went to Amritsar from Delhi and reached Amritsar by 7:10 A.m on 5th Jan 2019
We went to Indigo counter to take another flight from Amritsar to Dubai.The Indigo people told us that the flight took off at 3:20 a.m on 5, 1, 2019
The seller never checked online about the flight status neither did he inform us about any changes in flight timings.
The Oyo team told us to book another flight tickets for our 6 people of approximately Rs 1, 10, 000 from the counter and they assured us that they’ll send the confirmation mail to refund the payment for the flight tickets of these 6 people on the same day.
It’s more than 48 hours, we haven’t received any confirmation mail nor they are assuring us about the refund .
The parents who are travelling are with almost no cash in Dubai.They faced soo much of problems but Oyo team is totally unconcerned.The parented had to wait for another flight for 8 hours.
The seller has not been picking up the call since such an issue was created nor are we getting any reply on mails .

We are not getting any assurance from their team.No one is looking after this matter
Hopefully you can help us .