[Resolved] Oyo Rooms — cheating and lying

SIVAJI SATRASUPALLI

from Guntur, Andhra Pradesh

Nov 21, 2018

Website: To rooms Hyderabad

In voice recoded call they told free breakfast but later they denied and asked pay 125. Very bad room service and verry bad blanket and pillow smells bad. And no response from the costumer care. Oyo 6422 luxor park. I have booked online and i called them for confirmation. And they told that we will have free complimentary breakfast for all the days. But now they are saying they don't have any voice calls recorded... And it is deliberately cheating and encashing by to rooms. Please resolve the issue

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Dec 24, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

OYO Rooms Customer Care's response Dear Sivaji,

This isn't the experience that we want for our guests. Kindly share your booking ID/contact details with us so that we can assist you accordingly.