[Resolved]  Oyo Rooms — cheating by not refunding my money.

Website: oyo rooms

I booked a hotel in shimla which was a homestay in bhattakufer and then my stay was shifted to someother homestay of name home cuddle view. I arrived in shimla at 1:00 am and was not able to find the homestay and called oyo from 1-4 am nobody provided the assistance or called nor i was able to find the home stay. I searched from 1-5 am and still wasn't able to find it, even locals weren't able to find the address. I spend my night on the road. Oyo is unapologetic about it and i want my refund. There is cheating and harassment of highest quality. They are not refunding my money
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Jul 6, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
 
1 Comment

Comments

Oyo tour nay muje chutiya bana hai tour kay start to end muje misguide kiya hai oyo tour chor hai logo ka paise lete hai aur service third class oyo tour band hone do. call centre may be chutiya log hai .Oyo tour chor hai.
OYO Rooms Customer Care's response, Jun 7, 2018
Verified Support
Dear Ashish,

We are extremely sorry to know this and sincerely apologise for any inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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