[Resolved]  Oyo Rooms — cheating by oyo | I was not allowed to check inn

Booking id - zdou5639

I had one of the worst experiences with oyo recently during my visit to coorg on april 19th 2019. I had booked a room through oyo portal with oyo 9630 hotel maharaja and had paid the full amount. I had got the confirmation from oyo customer care (Via email and phone) in regards to my booking but to my surprise on april 19th when i was there at the hotel maharaja i was denied check inn and the issue was regards to some low tariff issue (This issue was supposed to between oyo and the hotel but why to drag a customer like me in between on the chen inn day). It was my wife’s birthday and i had a 3yrs old kid stuck at the front office of the hotel with no proper response from the hotel stuff and i had to step out with my family stayed in the hot sun for almost a hour trying to seek help from your oyo customer care but at the end resolution was no alternative hotels available. It is not about the money but at that time and position i was ready to pay 10 times more than the booking amount as i had a kid and wife who was celebrating her birthday. With no proper response from your customer exp team, i had to reach out to my friends and relatives for help and succeeded in finding a good hotel nearby myself.

I need clarity on the below.
• when oyo and that hotel had some tariff issues, why i was not informed in advance so that i would have paid more money for a better room?
• why was i confirmed with a message of hotel booking confirmation both via email and phone and promised hassle free experience?
• i am so frustrated and i need answers as i am considering legal options as you have embarrassed in front of the hotel staff and trauma i have faced at that time and moment