[Resolved] Oyo Rooms — cheating done by oyo rooms / ritesh agarwal

Chinushr

from New Delhi, Delhi

Apr 21, 2019

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Booking reference number sfga6018 chandan sharma

We booked hotel in solan through oyo for today. Hotel has denied checkin as they have some dispute with oyo. We travelled from noida along with four members (One of member is pregnant) driving from past 9 hours. We are standing in solan from last 3 hours speaking to your customer care team (Bhagyashree / farhan and other few team members) but they are just holding the line and disconnecting the line again and again.

Horrible service from your side.

No refund initiated. No alternate option given.

We have end up going through mental harassment, time / money wastage as paid higher amount on room rental with low quality as weekend charges were too high.

We are also looking for legal options for filling cheating / consumer case in legal jurisdiction.

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May 25, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Apr 23, 2019

OYO Rooms Customer Care's response Dear Guest,

We regret for the non-optimal experience you had with us. We tried to contact you; however there was response. We have marked you a mail with the resolution. Request you to acknowledge the same.

Feel free to get back to us in case of any further assistance.

Regards,
Team OYO