[Resolved] Oyo Rooms — cheating of reservation advance

Indian cobsumer

Feb 10, 2020

Address: no 7 3rd Avenue, Harrington Road,, Chetpet, Chennai, Tamil Nadu, 600031

Dear prakash mathew, your booking id gwtj3490
Hotel name: collection o 30482 venkatachalapathy st
Check-in: 14th jan, 12 pm onwards
Check-out: 18th jan till 11 am

Hotel name: collection o 30482 venkatachalapathy st
Check-in: 15th jan, 12 pm onwards
Check-out: 18th jan till 11 am
No. Of rooms: 7classic (2x) room
Number of guests: 30adults
Address: 1, venkatachalam pillai street, off harrington road, chetpet, chennai
Gm sathish [protected]
Gm thyagu [protected]
Gre shabeer [protected]

Advance taken ₹ 16000/- by shabeer. All rooms found locked. Unable to get money back

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Mar 14, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

OYO Rooms Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Your issue has been escalated to the concerned team, they will contact you soon.

Regards,
Team OYo

Verified Support

Feb 12, 2020

OYO Rooms Customer Care's response Hi, our team tried to contact you but was unable to reach you on the contact number provided. Please share the alternate contact details so that our team may contact you at the earliest.

Regards,
Team OYO