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[Resolved]  Oyo Rooms — check-in

I have book a room by seeing free sunrise check-in but the hotel person and your customer service executive is saying that i have to pay 30 %for sunrise check-in already i have don't with payment on oyo. The hotel name oyo 5012 lake view residency. Powai mumbai. Date 18 -19 (Jan) 18. My registered phone number is [protected] i have booked by seeing free so i want it free and it effecting your brand equity. This is totally wrong be on your commitment this is fraud and a bad impression of your company so it's my humble request do the needful.
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Feb 15, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2018
OYO Rooms Customer Care's response Dear Guest,
We apologise for any trouble caused. However, early check-in is subject to availability and is chargeable. You can refer to the below link for more details: http://bit.ly/1IA80Sa. Appreciate your understanding in this regard.

Regards
Team OYO
 
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Comments

But u have written there I have screen shorts of that why u give such commitment when u cannot complete it I want sunrise check-in anyhow because it's was your commitment.

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