[Resolved] Oyo Rooms — complain regarding not giving entry to guest on 2:30 am still booked with id nyce2485

AIT30DECvns

from Chennai, Tamil Nadu

Dec 31, 2018

Address: Varanasi, Uttar Pradesh, 221001

We are very tensed to your oyo service that
In today morning hotel blue star, englishiya line, varanasi (U. P.),
Where room was booked with oyo id:-nyce2485 but your hotel partner
Staff has locked the gate and did not gave entry in the hotel.
Its a bad experience from your side. We will put the complain
In consumer forum within 3 hours, if you will not take actions.

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Feb 3, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

OYO Rooms Customer Care's response This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact number with us.

Regards,
Team OYO.