[Resolved] Oyo Rooms — complaint about the responsibility of oyo and it's partner hotel the garden view (8307)

Psw Subairul Avan

from Irinjalakuda, Kerala

Dec 27, 2018

Address: Jaipur, Rajasthan

Complaining about the irresponsiblity of oyo and it's partner hotel the garden view (8307), jaipur. We booked two rooms in this hotel one month before and and confirmed booking through paid full money. When we reported the hotel early morning today, manager informed to come by 12 noon. Then we reached the hotel the right time but hotel not allotted after waiting two hours here. Hotel manager reported that it is fault of oyo and can't provided the right now. We are looking to move complaint through proper channel.

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Feb 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by Psw Subairul Avan We are waiting last two hours here in The Garden view (8307). Jaipur, Rajasthan. Not solved the issue so far. OYO and it's partner hotel cheating us. We came from Kerala early morning today.

Verified Support

Dec 27, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 29, 2018

OYO Rooms Customer Care's response Dear Guest, Our concern team tried calling but couldn't connect with you. Also, we have sent you an email hope you'll acknowledge the same. Let us know if you need any further assistance.

Regards
Team OYO

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Comments

Joni Panwar

from Delhi, Delhi

Dec 27, 2018

I am booking a room 17059 parbhu resort 12/12/18 and Check out 13/12/18 . I am going to location and found the resort all ready booking a marige programe on same day. I am consult the gateman but he is not speek my problem.so requested to this is a big problem I am paid payment online sntk7918 .