[Resolved]  Oyo Rooms — complaint against administration

Address: New Delhi, Delhi, 110032

Website: [email protected]

Booked room dated 24.03.18 along with one guest however after reached at oyo hotel (Kshipra sham) ujjain, hotel receptionist decline to adjust my family (Myself, husband &father with kids) in a single room and instructed to book another room for the third person or advised to call our call centre. We also requested to pay extra for additional mattress but they force to book one more room for third person. At this stage no one in the condition to argument or try another hotel when we already paid in advance which is not refundable also. The no. Of person was already mentioned at the time of booking and discussed with hotel management to arrange one extra mattress before reaching but they refuse after reaching there. Reg. Services of the room they had intentionally switched off the ac circuit and gave reasons that there is problem in circuit. No one come to clean the room/toilet on the next morning as they are waiting to check out. Even hotel is charging for a day and allows for 23 hrs instead of 24 hrs. I requested them to don't repeat or behave with the customer in such harsh way. And clear your policy at the time of booking. Don't repeat such fradulance with other customer in future who just come to visit lord shiva and other religious places. My mobile no is [protected]