| Address: Ram nagar, Coimbatore, Tamil Nadu |
Booked oyo14406 through agoda (Id: dqzb9370 or[protected]
They denied me room at the property. It was so humiliating!
The property manager claimed that the "price i paid" was lower than "what they want". Now, i have following complaints:
1. I booked this much earlier. Why should i come to know about this issue only after reaching the property? Why they didn't raise the issue in first instance?
2. Still i got it verified through oyobookings. [protected]@oyorooms.com on nov 21, 2019, 18:46 (Check the email they sent me to [protected]@gmail.com). Payment was thereafter made by credit card. Why no contact was made with the property to avoid customer harassment?
3. On the day of checking in (14 dec 19), before going to the property, i called (From [protected]) the oyo customer care (The number is [protected]) and asked to confirm it from the property itself. Oyo agent literally assured that i can check in (He talked to the property reception and said everything is fine with the reservation). However, property manager denied everything on my face. I still don't know who lied to me!?
4. Then i called oyo customer care (The number is [protected]) from my cellphone (The number is [protected]). Oyo agent neither negotiated with property manager nor adjusted (Shift/cancel) my booking.in fact he failed to keep each and every request i made (Check the phone record). He asked me to do it myself and pissed me off!!
5. Despite doing everything right, i had to suffer and my whole day was ruined. It was a long duration of embarrassment, frustration and argument.
6. This is the second time this happened to me which made me feel "oyo doesn't give # about customers". It will remain same and i will circulate the same if you do not make it up to me.
7. High time to rectify the system/technology you use, it was useless to solve my problem.
8. Never again in my life, will i ever book from oyo. Oyo team better turn up. They are exploiting citizens.
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