Oyo Rooms — Denial of booking by hotel

I booked a hotel on March 29, 2023 at Flagship Swastik Inn from oyorooms. The booking ID is NM782788. I already paid Rs. 116 for booking. But the hotel denied my booking right away.

I called oyo customer care twice and explained the issue. In both the cases oyo customer executive told me to be on the call while they would contact the hotel. And, in both the cases they hung up the call after 15 minutes without even talking to me.

Then, I contacted guestsupport.[protected]@oyorooms.com about the same. They did not resolve the issue and said that they are USA customer care and told me to contact [protected]@oyorooms.com . I contacted [protected]@oyorooms.com, and no solution were provided at their end and they closed the issue saying "We hope the team was helpful and has been able to resolve your query.”

Oyo has taken an advance from me, and the hotel denied me saying no booking was done. I have proof of payment, and booking. I am expecting a full refund.