[Resolved] Oyo Rooms — denial to provide rooms in spite of booking for 2 days

Mangesh Gagare

from Mumbai, Maharashtra

Dec 11, 2018

Address: Gurgaon, Haryana

Website: www.oyorooms.com

We had booked rooms at oyo 3588 sanjivani resort for 2 nights, booking no. Ptlc3501 through oyo rooms which was confirmed vide email, sms & a telephonic call from oyo on the day of checkin.
However when we reached at hotel reception, we were informed that rooms will be allotted for 1 day only which is unethical & extremely unprofessional. I would never recommend anyone to book through oyo.

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Jan 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO

Verified Support

Dec 14, 2018

OYO Rooms Customer Care's response Dear Guest,

We contacted you regarding this and shared the details. Also, we've sent you an email regarding this. Once again we apologise for the trouble and assure you we'll take care of your stays in the future. Do let us know for any other assistance.

Regards,
Team OYO