[Resolved]  Oyo Rooms — denied check-in and fake promises.

Address: New Delhi, Delhi, 110058

I booked an oyo le tara residence on january 16, 2019. The check in date being 1st february. I was denied check-in at the hotel as the hotel quoted if we have paid online we cannot provide a room due to an ongoing issue of the owner with the oyo.
When i raised the same to the senior team, i was assured of a premium property with a premium room. I specifically booked that oyo le tara residence keeping the size of the room in mind and personally asked if there was a balcony in the oyo from the property manager. I was assured that both of the facilities will be provided to me in the flagship oyo too. When i reached the oyo, i was given a classic room. Much smaller than my previous booking and i was given no balcony. I personally raised the situation 3 times and everytime i was assured of a call back from the senior team but i wasn't called back at all. I raised a request for a refund too but that was also denied. I was forced to stay as the refund was denied and i had no other option. The customer care staff was not helpful at all. False promises were given to me and the experience was totally bad. The room was dirty, towels were not provided. Fixtures were broken. Cieling broken. The worst experience.