[Resolved] Oyo Rooms — denied check in and misbehaved

Aastha Sheoran

from Gurgaon, Haryana

Dec 20, 2019

Address: 49985 Singh Hotel,Sarita vihar Delhi, New Delhi, Delhi

49985 singh hotel
We booked a room nearest to the exam center and asked oyo customer care to stay till 1pm and they said ok only after their confirmation we booked the room and paid the money. And thn on the check in day after traveling 6-7 hr as we reached the hotel we were denied check in on the basis that we have paid online so they don't provide rooms to those who have paid online and asked us to shift to different hotel. After heated discussion of around one hour and talking to oyo customer care many times we were allowed to enter the room but again after requesting several times they didn't switch on the geyser. We all had headache after this and my brother who had exam in the morning his mood was spoiled. Their stupidity costed us heavy. I request you to take strict action against the owner of the hotel.
Thank you

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Jan 23, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details over direct message to help us serve you better.

Thanks & Regards
TEAM OYO