[Resolved] Oyo Rooms — denied check in at hotel

Romi Pari

from New Delhi, Delhi

Feb 11, 2018

Address: New Delhi, Delhi, 110055

Website: Oyorooms.com

I am literally getting harassed in front of hotel on road.
As after booking still they are denying us to check in.
My wife's health is not well, we came here for her checkup also, we were made to stand on road.
We are feeling ashamed of ourselves.
Shame on oyo, it was not expected from you guys.
From last 1 and half hour we are being harassed and not getting any room.
I called oyo and they are saying no rooms are available in delhi area.
I have prebooked the room and not able to get it.

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Mar 15, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2018

OYO Rooms Customer Care's response Dear Guest,

We're extremely apologetic about the inconvenience. This is not the kind of experience we want for our guests. Request you to share your booking id with us so that we can effectively look into it.

Regards
team OYO