[Resolved] Oyo Rooms — denied check-in

[Resolved] Oyo Rooms — denied check-in

A Aanya123 from Noida, Uttar Pradesh Apr 24, 2019

I booked a room at oyo 16072 hanuwant palace check-in 23rd april 2019 12pm onwards. I reached at 12:20 pm there and when i show them the booking message and mail they denied my check-in because the booking is for ₹524 and they don't want to give room at this price. They said that no one can give you room in this price. My booking is already confirmed but they refuse to give room. Also they were so rude. Please take action against hotel (Hanuwant palace oyo 16072) as soon as possible. Was this information helpful? No (0) Yes (1)
Jun 5, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Apr 24, 2019 OYO Rooms Customer Care's response Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please DM us along with the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk Apr 24, 2019 Updated by Aanya123 My booking id - YMZR0825 and contact - [protected] Verified Support May 04, 2019 OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the info over email. Kindly acknowledge, We again apologies for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.
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