[Resolved]  Oyo Rooms — denied check in for confirmed prepaid booking at oyo hotel booking wiki 3902

I had a terrible experience with oyo. I was enied check in for a confirmed prepaid booking at virat residency. At 2:30 am in a cold night i have stand outside like a beggar while trying to resolve the issue with the customer. My call was disconnected after keeping me hold for 20 mins. After a frustrated 1 and half our i was asked to shift another oyo hotel assuring me an available room there. After reaching hotel they said they dont have classic rooms available. This was communicated by the hotel staff to the oyo executive but he didnt bother and still sent mo to that hotel to get harassed. After a very long time they finally allotted me a deluxe room. Just when started resting there i was gain asked by the hotel manager to shift to another room as oyo executive has failed to update to deluxe which the oyo executive confirmed me that he has solved. I again shifted another room at 4:45 am in the morning. Even all through this the oyo executive was inhumanely asking me to pay additional amount for deluxe room or he can transfer yet another property which i objected strongly.

I want complete refund of my money. I didnt pay to stand outside in cold night and take addition taxi expense to shift to another to get harassed again. Please dont advertise that you full control over hotel services.