[Resolved]  Oyo Rooms — denied check in oyo 4889 hotel moon 2 in nainital

I had a booking id pqij7913 in hotel moon premium but they denied the check-in just because one of our id was from haldwani. But as i remember that oyo mentioned that id should be different than nainital city. So even having both id's out of nainital city they denied us to check in. They also don't know how to treat a customer. They also had a problem with my booking tariff as it was low. As far as i know that if i've made a booking then they don't have any right to question my booking tariff as it was a successful booking even though the booking was made through another portal. I sincerely ask oyo to take action against the hotel as this was not at all fair i think. Till now i thought that oyo hotels are very good but this event has made me to think again for my future bookings
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Jul 7, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Jun 06, 2018
OYO Rooms Customer Care's response
Dear Guest,
We tried reaching out to you regarding this but our attempt was unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance.

Regards
Team OYO
 
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