[Resolved]  Oyo Rooms — denied entry even when oyo manager said it's booked

Address: Thane, Maharashtra, 421201

Website: OYO rooms

My friend and I booked an Oyo named Hotel Konak near Andheri, Mumbai on last Friday around 5 pm and reached the property at around 7 pm, on request they transferred our stay to Hotel Cliffhanger where localities were welcome too. After reaching hotel cliffhanger, getting the IDs checked and waiting for half an hour the hotel owner says that there are no rooms available, clearly, he didn't want to give us any room. During all this time when I am calling OYO customer care, they leave my call on hold with no callback or response, I have the recordings. I have tried to raise the issue many times after that but there was no call back to why were we transferred to that hotel if no rooms were available. Finally, at 11 pm we were transferred to yet another hotel named Hotel Aromas which charged us Rs. 450 extra and having no other option we had to pay. I want to know if this is how you treat your loyal customers.
I tried calling customer care 20 times that night, everytime my phone was kept on hold and i was told that they will call me bck but they never did.
When we rang back we spoke to someone different. He again apologised and said we would be refunded (we had been told this already multiple times)
Honestly still in shock of this awful experience with you.