[Resolved]  Oyo Rooms — denied to be checked in

Address: Gurgaon, Haryana, 122001

Website: www.oyorooms.com

Very pathetic and disastrous service by oyo. After visiting all nearby oyo properties personally, i made a booking on[protected], of 3 rooms for my guests, in oyo 6591 (Gurgaon) for a day i. E 09th to 10th nov, 2017 (Booking id : qwos7034). I also paid 10% advance. But, on the night of 9th nov, when i reached there at round 12 midnight, alongwith my 6 guests including ladies with kids, i was informed that no room was available. I was shocked to know that even i booked the room 25 days back, i am not getting any room to stay and further i was told to try somewhere else. How can they say like that? They are not giving me any room and at the time of midnight, they are telling me to try in other oyo properties nearby. What kind of behaviour is this by oyo. And more surprisingly, the representative is not paying any attention to me and was acting to be busy in some other work. After wasting my half an hour, i had no other option but to go somewhere else. They took me to other nearby oyo property (Oyo 9380), which was very poorly maintained. What could i have done? I had to request my guests to stay in that property only. I was charged the same amount, as of my original booking, even for this poorly maintained property. And more surprisingly, next day i received an sms, that my booking (Booking id : qwos7034) is cancelled since i did not appear.

It appears to me that oyo 6591 already booked some cheaper rooms for me in other oyo property (Oyo 9380), they gave my rooms to some other guests at higher rate, and sent me to cheaper rooms.

This was my 1st oyo booking and oyo has treated me like this. Oyo has insulted me in front of my guests. I demand full refund in my bank account i also complained to the customer care. But till date i have not been given any response.

Naveen baswal