[Resolved] Oyo Rooms — deposit amount not returned

[Resolved] Oyo Rooms — deposit amount not returned

A a_Jain29 from Patiala, Punjab Mar 27, 2019

It has been 3 months since i have checked out from oyo living premises (Id - ftlp0156) in pune narayan nagar, still no reply on deposit return. Every time you call to their customer service, it ends up by saying that they have escalated the matter to higher authority, but where and on which planet this higher authority resides, we don't know. As per agreement of oyo living, deposit has to be returned within 15 days of checkout, but from 15th day uptil now, i have been continuously calling and mailing the customer service, no damn reply. After such a pathetic service, i recommend not to use oyo living in future and especially if we want to save any deposit amount from being robbed. Was this information helpful? No (1) Yes (0)
May 5, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 28, 2019 OYO Rooms Customer Care's response Hi, We are extremely sorry for the trouble caused you, we request you to please share booking id/ contact details to get this checked for you. Thank you! Mar 28, 2019 Updated by a_Jain29 Oyo Livings, Narayan Nagar, Pune Booking ID- 535/FTLP0156 Verified Support Mar 28, 2019 OYO Rooms Customer Care's response Hi, We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We have communicated the needful via email. Do write us back for further assistance. Team OYO. Mar 29, 2019 Updated by a_Jain29 haven't received any mail communications yet, so please provide an appropriate email/contact whom i can reach out for assistance and again please don't mention living.escalations @oyorooms mail as they are of 0 value Verified Support Apr 01, 2019 OYO Rooms Customer Care's response Hi @a_Jain29, Our team tried to call you multiple time but couldn't get through. We have communicated the needful on your registered email address. Kindly, let us know if you need further assistance. Thank you! Apr 23, 2019 Updated by a_Jain29 I have myself mailed and called Esclations Oyo ([protected]) multiple times...They always have a common reply Give us some time sir, our team will get back to you... But till date, haven't got a concrete response... I have all the proofs ...my notice serving mail, deposit amount transaction but still after 4 months from vacating the premises, not seen my deposit return... Can you please share your email or number as i don't think Oyo Escalation team will ever Respond
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Comments

prakriteswor1

Mar 28, 2019

Photos are being clicked of the couples who are checking in to the rooms booked by oyo.is this a mandatory. if yes, plz stop this.if no.let me inform u it is done at mandatorily at priyanka internation hotel, Asansol.

OYO Rooms Customer Care's response, Mar 28, 2019

Verified Support

Hi, We just ask for the id proof during check-in. There is no such process of clicking the picture of the guest.
Thanks for notifying this to us. We will get this checked.

Regards
Team OYO