Oyo Rooms — did not get booked hotel and no refund in 12 days

I had made two bookings with booking ids jgat0356 and gzqf2835. I had made this booking in advance and paid full amount. As it was last week of year and goa becomes expensive in that time. I trusted oyo and paid full amount. But to my surprise, when we reached there, hotel manager told they dont take any oyo booking. I called oyo and they talk to hotel manager, not solution. Oyo just told they can refund they money in 24-28 hrs. I did not have any options as i was with family, so we had to book hotel again that too at double the cost. What is the point of booking hotel in advance if i need to rebook it again on the spot. Anyway, instead of helping and compensating for my loss, oyo has not even provided my own money refund. Every time i call, i have to explain everything, then whey will put on hold and then they will say they are checking and cut the call. Then i will need to call again and explain everything again without any solution. Its been 12 days. I need my money asap.